CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Send us an email at discontinueddesigneryarns@gmail.com.

FAQ

 
Tell me more about this yarn.

The yarn I sell comes from shop closings, personal stashes, estate sales, overstocks, and indie dyers. Most has been discontinued by the mills and is available in very limited quantities. I check it closely for cleanliness, felting, undesirable scents, and moth damage. If needed, I will vacuum/shake out any dust, tape up labels, and make it as presentable as possible. At times, labels will be damaged or balls will be in a somewhat messy condition. This will be noted in the description. Discontinued Designer Yarns is committed to bringing you the best vintage natural fiber yarns at fair prices. I sell what I love, which is gorgeous, top quality, rare and discontinued yarn and fiber.

How do I track my order?

When we ship via Priority Mail, a tracking number will be provided to you, emailed with your receipt. USPS Media Mail orders take longer to arrive, and also include tracking.

What are your delivery options?

For ease and convenience I offer $6.00 flat rate shipping on all domestic US orders under $99.00 via USPS Priority Mail. These are insured for up to $50.00 for no additional cost. Additional insurance is available for a nominal cost.

Orders over $99 ship for $10.00. After 3 years in business, I have had to increase postage for orders over $99.00. Regretfully, free shipping is an expense that a very small business can not absorb. This new rate is heavily discounted from actual costs and includes $50 insurance. If you'd like additional services such as signature confirmation and higher insurance, you may add these in your cart.

 

 

How can I contact you about selling my stash or inventory?

Please use the form above to initiate the conversation. I'll get back in touch to discuss what you've got and what you want to get for it. In preparation, please take photos and prepare an inventory list. Thanks! I look forward to working with you! I work on a consignment basis at this time.

If you are in the Mid-west, you can save money by delivering your yarn in person. Email me to set up an appointment.

Do you provide International delivery?

Not at this time.

What is your returns policy?

All sales are final except in the event of hidden damage. Our yarns come from knitters who may have stored them in ways where they could be subjected to moth damage. Each skein is inspected prior to listing on the site, however, this is not always evident. If you find hidden damage to your yarn, please contact me within 30 days. In this case, you may return it for store credit, with return shipping at your expense.

The fine print.

I do my best to write accurate descriptions of the yarns I sell, and depict colors as accurately as possible. Please let me if you find a typo or other mistake in yardage or fiber and I will correct it ASAP. Thanks!

GET SOME CASH FOR YOUR STASH

 

We are interested in purchasing natural fiber personal stash from collections, estate sales, hoarders, mm, make that yarn lovers like us and shop closings.

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Discontinued Designer Yarns

Sugar Creek, Missouri

email ellen@discontinueddesigneryarns.com

© 2017 by Discontinued Designer Yarns. All rights reserved.